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Trainer, Personal Lines

Kelowna - Head Office
Capri Insurance - General Division

Job Purpose - facilitate and/or organize in-house learning for new and existing Capri employees via, one on one instruction, group sessions and webinars; incorporate a variety of presentation methods and applications to accommodate adult learning styles.
Primary duties include, but not limited to, the following:
• Create and deliver training programs for personal lines & front lines employees; provide creative, effective instruction through-out the teams.
• Coordinate schedules and coordinate all associated logistics, including facilities, communications with attendees
• Manage group training sessions with multiple learning styles
• Develop procedure workflows
• Identify and partner with Subject Matter Experts (SME’s) to create procedures
• Explore new ideas for improved workflow; conduct root cause analysis
• Conduct needs analysis to ensure training needs are full filled
• Support and contribute to the overall success of the Capri Personal lines & front lines departments by identifying ways to continually improve learning opportunities
• Assess current and new staff ability to learn and training needs, adjusting training delivery based on their needs and design surveys to measure training effectiveness
• Work with new, existing employees, management and outside vendors to ensure exceptional training
• Various other tasks as assigned
Soft Skills & Qualifications
• Level two license
• Strong interpersonal skills/ strong team player
• Excellent communication, presentation and facilitation skills; must be friendly, clear and strong speaker
• Excellent time management and multi-tasking skills
• Problem Solver
• Ability to interact professionally and effectively with trainees, team leads, management and third party vendors
• Strong attention to detail
• Positive attitude
• Ability to travel and carry a valid driver’s license
• Knowledge/Advanced Skills of: Microsoft Office, The Agency Manager (TAM) and common Insurance carriers products/portals would be considered an asset

Contact Information:
If this opportunity interests you, please submit your resume to:
Human Resources, Human Resources via email at careers@capri.ca,
or mail to:
100 - 1500 Hardy Street
Kelowna, BC
V1Y 8H2

We thank all applicants for their interest, however only those being considered will be contacted.

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