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Accounts Receivable/Group Benefits Administrator

Kelowna - Head Office
Capri Insurance - General Division

The Accounts Receivable/Group Benefits Administrator will be responsible for premium collections, managing and administering employee benefit plans including enrollments, changes, and terminations according to plan provisions. The incumbent will have a strong accounts receivable background.
Key responsibilities include, but are not limited to:
Processing deposits daily
Recording credit card and online payments
Contacting clients with respect to collections of old receivables
Reconciling cash receipts register to deposits
Processing direct debt and credit card payment plans
Preparing monthly reconciliations of cash and accounts receivable
Producing various reports for the business

Administer and process monthly billing and reconciliations for group insurance benefit plans
Liaise with producers and internal staff concerning the administration of client benefit plans
Liaise with insurance companies promoting and developing strong relations to foster affiliations
Analyze, compile and manage block renewal agreements with insurance companies
Maintain client information including tracking and maintenance of any updates, changes and enhancements
Provide assistance and support to ensure the current policies and best practices are maintained.

Produce highly efficient packages for renewals, enrollments and other events
Work with internal associates to ensure consistent format/content
Respond in a timely and efficient manner to volumes of benefits emails, providing answers/ guidance for a broad spectrum of benefits related questions
Answer telephone calls from clients and responds to their questions

Ensure all employee information is accurately keyed, tracked, managed and stored in compliance with legislation and company operating policies and procedures
Attend training sessions to build knowledge of industry topics and trends

Provide suggestions for continuous improvements (i.e. streamline processes and/or administration) in efforts to continuously improve team operations
Identify trends in client interactions and advises producer(s) of such
Identify, troubleshoot and resolve issues (system related or client enquiry related)
Assist with special projects/research, as required

Seek appropriate support to trouble shoot complicated issues in a timely manner.
Take responsibility and ownership of all assigned tasks, ensuring regular updates and fulfillment of deadlines

*Candidates who best match this criterion will be given first priority.

Completed introductory financial accounting or bookkeeping courses OR 1-2 year(s) related accounting experience in a similar role with an understanding of the accounting cycle
Computer Skills proficient with MS Excel and Word
Highly organized, accurate and detail oriented; well developed ability to perform complex mathematical calculations and to see beyond the numbers
Excellent communication and analytical skills
Team player
Experience working in benefits and pension industry would be an asset

Contact Information:
If this opportunity interests you, please submit your resume to:
Human Resources, Human Resources via email at careers@capri.ca,
or mail to:
100 - 1500 Hardy Street
Kelowna, BC
V1Y 8H2

We thank all applicants for their interest, however only those being considered will be contacted.

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